Privacy Policy

1. Introduction

Alpha Carbon Labs™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our research peptide products. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account on our website
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or support requests
• Participate in surveys or promotions

This information may include: name, email address, phone number, shipping and billing addresses, payment information, institutional affiliation, and research credentials.

2.2 Automatic Information Collection

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may limit some website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process, fulfill, and ship your orders
• Account Management: To create and manage your user account
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Payment Processing: To process transactions securely
• Marketing Communications: To send promotional materials, product updates, and research news (with your consent)
• Website Improvement: To analyze usage patterns and optimize user experience
• Security: To detect, prevent, and address fraud, security breaches, and technical issues
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Research Verification: To verify that purchasers are qualified research professionals

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, shipping and logistics, email delivery, marketing services, data analytics, and customer support. These providers have access only to the information necessary to perform their functions and are obligated to protect your data.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewall protection
• PCI DSS compliance for payment card data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained for the duration of your active account. Transaction records are retained for a minimum of seven years to comply with financial and tax regulations. When data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at privacy@alphacarbonlabs.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on legal grounds including consent, contract performance, legal obligations, and legitimate interests. You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those of your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a new "Last Updated" date. For material changes, we will provide prominent notice or seek your consent as required by law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: